The TRUE definition of quality is reduction of variation about the mean. As quality experts note, unless you have data, you have no business talking about quality. OrthoIllinois Spine Care is a work in progress with the goal of improving how we care for back and neck patients over the next year. We will also be tracking and publishing spine clinical outcomes and patient satisfaction, which is already in process.
New patients coming into OrthoIllinois Spine Care will complete an intake form that measures their pain level, severity of symptoms and functional status. Three months after their first visit, a nurse will call a random sample of these patients and interview them for functional status, current symptoms and patient satisfaction. This is the most unbiased, statistically relevant method for outcomes analysis.
The clinical outcomes are then analyzed by an outside firm that specializes in tracking spine outcomes, and is involved with other spine centers across the U.S. The following is the type of information that will be measured and published about OrthoIllinois Spine Care in the future.
Highlight of Clinical Outcome Measures:
- Percent of patients who had therapy as part of their care - 67%
- Percent of patients receiving a Home Remedy Book with non-surgical advice - 35%
- Percent of patients receiving a Home Exercise Program - 54%
- Percent of patients who were satisfied with the medical explanation of their problem - 94%
- Percent of patients who were satisfied with the time the doctor spent with them - 94%
- Percent of patients who would be likely to recommend the clinic to a friend - 91%
Quality is a journey, however, rather than a destination, and we are committed to continually improving. The clinical outcome and patient satisfaction data we publish will document our footprints on that journey.